Millen Associates is wholly owned by Ms Nicola Millen, as sole proprietor. The services offered by Millen Associates are:
Training, workshops, mentoring; subjects covered on website.
I shall carry out the project, time & date as agreed with the purchaser with reasonable skill, care & diligence. The purchaser will provide a suitable venue and equipment.
There are no Third-Party interests involved. All contractual arrangements are between;
The Purchaser: The company receiving the service, andThe purchaser will make payment within 14 days from delivery date. I am responsible for payment of income tax, & national insurance contributions on any fees.
Millen Associates fees including fuel allowance, can be found on website & agreed with purchaser before commencement of any work. I will provide an invoice with the description of the work carried out, to the address given by the purchaser. I will be keeping records, invoices, evaluations attendance sheets for 2 years.
Normal Data protection law applies in respect of any paper or electronically held records, which include all contractual and learning participant information. All information is held in secure storage. The nature of the Training and Consultancy offered means there is a Duty of Care in relation to Adult Safeguarding. Should any concern regarding Safeguarding be observed during the delivery of the Contract, this will be immediately brought to the appropriate Managers attention and Millen Associates would seek assurances, and where appropriate, evidence of the steps taken, to ensure compliance with all statutory and regulatory requirements.
This would also apply to any issues of Health & Safety, any hazards seen by myself on your premises I would be obliged to report to the manager.
There are no assignment or sub contracting arrangements in place within the contractual arrangements between the parties. Only Millen Associates will deliver the services specified above. Where a situation arises, out of the control of Millen Associates, the cancellation terms will apply.
All attendees are expected to participate fully in the learning, including discussion and debate in a way which reflects everyone’s right to be heard, in a professional and inclusive manner. From time to time, topics can prove to be quite challenging and participants who may be uncomfortable in a subject are encouraged to declare their concerns, in confidence to the tutor at start of course.
Certificates will be awarded upon completion of course providing payment has been made for the service provided.
Occasionally, sickness, adverse weather, Norovirus etc unite to make delivery of the service impossible. Cancellations where possible should be conveyed to Millen Associates at least 72 hours or 3 working days in advance. Where this is not possible, as soon as is practical in the case of sickness or public health infection scenario.
There is no refund of fees applicable, but a new date for the delivery of the service will be offered with the date being no later than 21 days from the date of cancellation, or to suit the Purchaser outside of the 21-day time limit.
Any concerns or complaints regarding the service will be dealt with by direct communication with Millen Associates, who will endeavour to resolve the concern as quickly as possible. In the event of no agreement being reached, South West Arbitration service will be asked to mediate and both parties will be bound by the independent arbitration decision.